The Pfister Hotel News

The Pfister Hotel Honored with ‘Stars of the Industry’ Award from American Hotel & Lodging Association

The Pfister® Hotel Honored with ‘Stars of the Industry’ Award

from American Hotel & Lodging Association

MILWAUKEE – June 15, 2012 – The historic Pfister® Hotel, which is owned and managed by Marcus® Hotels & Resorts, in downtown Milwaukee was honored earlier this week with a national ‘Stars of the Industry’ award from American Hotel & Lodging Association (AH&LA) in the category of guest relations for a large property. The awards program recognizes lodging employees and properties that best symbolize the quality service of the industry.

“We are honored to have been recognized with this prestigious award, which is a testament to our dedication to service,” said Joe Kurth, general manager of The Pfister Hotel. “We’re proud of the unique guest programs we’ve incorporated over the past few years, and would like to thank our guests for their ongoing support.”

The award in the guest relations category is given for programs that develop a climate conducive to new or repeat business, create goodwill among guests, or provide special services.

Featuring the largest collection of Victorian-style art of any hotel in the world, The Pfister has a history of commitment to the arts. For more than 25 years, internationally acclaimed pianist Dr. Jeffrey Hollander has been performing at the hotel as its musician-in-residence, and anchors the nightly pianist schedule at the hotel’s signature Lobby Lounge.

The hotel’s guest relations award submission focused on its unique arts programming. For example, The Pfister hosts a successful Artist-in-Residence program, which features a working art studio and gallery that is open to hotel guests and visitors, and a Pfister Narrator program, in which a member of the Milwaukee community is selected to serve as a writer-in-residence for six months, interacting with guests and sharing their unique stories on The Pfister’s blog,

“We’ve seen great success with all of our arts programs,” said Kurth. “We’re proud to have expanded upon the established support for music arts, culinary arts and Victorian art, with two new programs supporting the visual arts and art of the written word. The positive feedback we’ve received from guests has been overwhelming.”

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About American Hotel & Lodging Association

Serving the hospitality industry for a century, AH&LA is the sole national association representing all sectors and stakeholders in the lodging industry, including individual hotel property members, hotel companies, student and faculty members, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides members with national advocacy on Capitol Hill, public relations and image management, education, research and information, and other value-added services to provide bottom line savings and ensure a positive business climate for the lodging industry. Partner state associations provide local representation and additional cost-saving benefits to members.

About The Pfister Hotel

Built in 1893, The Pfister Hotel has been the premier downtown Milwaukee hotel for more than a century, and continues to celebrate a tradition of gracious service and impeccable style; 2013 will mark the hotel’s 120th year as an icon in Milwaukee. The Pfister Hotel was purchased in 1962 by Ben Marcus, who vowed to renovate the distinguished hotel to its original beauty. Significant renovations were completed and a new 23-story guest room tower was built. This Fall, The Marcus Corporation will celebrate its 50th year of ownership of the property.

Home to the largest collection of Victorian art of any hotel in the world, The Pfister is a AAA Four-Diamond property with membership in two of the industry’s leading organizations: Historic Hotels of America and Preferred Hotels & Resorts Worldwide. The Pfister Hotel is located at 424 E. Wisconsin Ave. in downtown Milwaukee. More information and updates on the hotel can be found on Facebook at and on Twitter @PfisterHotel.

About Marcus Hotels & Resorts

Marcus Hotels & Resorts, a division of The Marcus Corporation (NYSE: MCS), owns or manages 18 hotels, resorts and other properties in nine states. A force in the hospitality industry, Marcus Hotels & Resorts provides expertise in management, development and historical renovations. The company’s portfolio includes a wide variety of properties including city-center meeting hotels, upscale resorts and branded first-class hotels. For more information, please visit and follow the company on Facebook and Twitter (@MarcusHotels).

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June 2022